Items in stock are sent the same day or no later than the day after an order is placed. Most of our products come from North America. This means that it takes anywhere from a few days to several weeks for the products to arrive in Europe / Sweden. The goods must then also be customs cleared and further transported. For this reason, you should expect it to take about 2-4 weeks on average before you can pick up your products. Please note that products from LOF Defense Systems (LOF) are "Made-to-order". This means that your order is only produced after LOF has received an order. LOF aims to send ordered goods within 90 days. Sometimes it goes faster but you should know this. LOF works continuously to increase the degree of automation in its processes, which is why lead times will improve over time.
Working K9 Scandinavia sends goods within Sweden and to Norway, Denmark and Finland. For shipping to other countries in Scandinavia, the shipping cost is SEK 99 for all products in the range. If you only order patches / brands, you only pay SEK 9 within Sweden and SEK 19 for other Scandinavian countries.
Free shipping for orders over SEK 999 for deliveries within Sweden. For deliveries under SEK 999, shipping of SEK 49 will be added. Delivery within 30 days to the nearest delivery point. If for some reason our suppliers are unable to ship an item immediately after your order is placed, this delivery time may be extended. The exception to the above are products from LOF, see above.
If a delivery delay occurs, we will notify you by e-mail. You as a customer always have the right to cancel the purchase in the event of delivery delays. We will do everything we can to fulfill your order. There may be occasions when it is impossible to complete the order, for example when our supplier or forwarder is unable to fulfill their commitment to us. We reserve the right to disclaim all compensation to the customer regarding delivery delays.
Should significant delays occur in certain items in the order, we may split your order. You pay no additional shipping fee.
In the event of a change of address, name change or other change to an order that has been sent, a fee of SEK 250 will be added.
Delivery to agents
Please note that your package will remain with the agent for a while depending on how the package was sent (usually at least 14 days), then it will be returned to us. We will then charge a fee of SEK 250 for unredeemed packages, to cover costs for return shipping, handling and handling fees.
We mainly use Postnord for our deliveries and send orders as postal packages or consignment notes.