Refund policy

Return & Refund Policy

 

Returns – 30 Days

 

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

  • be in the same condition as when you received it

  • be unused

  • have all original tags and labels attached

  • be in its original packaging

  • be accompanied by a receipt or proof of purchase

 

To initiate a return, please contact us at customer@workingk9.se.

 

Return Address

Working K9 Scandinavia

Alpvägen 10B

153 60 Mölnbo

Sweden


Once your return is approved, you will receive a return shipping label and instructions.

 

 

Damaged or Incorrect Items

 

Please inspect your order upon delivery.

Contact us immediately if your item is:

 

  • damaged

  • defective

  • incorrect

 

so we can resolve the issue as quickly as possible.

 

 

Non-Returnable Items

 

The following items cannot be returned:

  • custom or personalized products

  • sale items

  • gift cards

 

If you have questions about a specific product, feel free to contact us.

 

 

Exchanges

 

We do not offer direct exchanges.

If you wish to exchange an item:

  1. Return the original item according to our return policy.

  2. Place a new order for the item you want instead.

 

 

EU Right of Withdrawal – 14 Days

 

For orders delivered within the EU, you are legally entitled to withdraw from your purchase within 14 days without providing a reason.

To qualify for the right of withdrawal, the item must:

  • be unused and in the same condition as when received

  • have all tags attached

  • be in its original packaging

  • include a receipt or proof of purchase

 

 

Refunds


Once we receive and inspect your return, we will notify you whether your refund is approved.

If approved:

  • your refund will be issued automatically to your original payment method

  • refunds are typically processed within 10 business days

  • your bank or card provider may require additional time to complete the transaction

 

If more than 15 business days have passed since we approved your return, please contact us at customer@workingk9.se.

 

 

Return Shipping & Responsibility

 

  • You are responsible for return shipping costs unless the item is defective or incorrectly packed.

  • Returns must be sent as a standard parcel or letter.

  • We do not accept cash-on-delivery (COD) or registered mail.

  • You are responsible for ensuring the return arrives in good condition.

  • Always keep your shipping receipt and tracking number.

 

 

Shipping Damage

 

If you suspect your item was damaged during transport:

  1. Inspect the package immediately upon delivery.

  2. If collected from a pickup point, report the damage to the agent before leaving.

  3. Contact us by email afterwards.

  4. If damage is discovered after opening and is due to the carrier, you must file a claim with the transport company.

 

 

Refunds Under the Right of Withdrawal (Distance Selling Act)

 

When exercising your right of withdrawal, we will refund the value of the item within 30 days of receiving the return, provided that the item is:

  • unused

  • undamaged

  • in its original packaging

  • with all tags attached

 

You are responsible for the return shipping cost and bear the risk during transport.

If the item has been handled more than necessary to determine its nature, characteristics, or function, a deduction may be made for depreciation.